Our policy lasts 14 days for shipped orders (from delivery date) for store credit and exchange only. We do not offer money back. If the 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging and follow the guidelines.
Additional non-returnable items:
Items using discounted promo codes
All Swimwear is FINAL sale.
WHITE clothing are FINAL sale.
Bodysuits are FINAL sale.
ACCESSORIES are FINAL sale.
All items on SALE are FINAL sale.
To complete your exchange, we require a receipt or proof of purchase. All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.
Please do not send your purchase back to the manufacturer.
All exchanges are FINAL SALE.
We do not provide return labels
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please include invoice (receipt) inside the package.
If it is an exchange please include instructions inside the package on what you want instead, if we do not have it in stock we will send store credit to your email.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are unable to cancel any orders for money back. If you would like store credit for an order you must contact the customer service page as soon possible before it is shipped out. Our team works very hard to process orders as quickly as possible to ensure you receive your package on time. Once you receive a shipping confirmation email, we cannot guarantee that your request will be fulfilled.